An AI Employee for Customer Support
An inbox that never falls behind: triaged, tagged, and answered with drafts grounded in your own docs. Here is what an AI support employee does, and what you still approve.
You do not need another seat on the payroll. You need a customer support teammate that never sleeps, never forgets, and costs less than lunch. With Summon, you are the board and your customer support employee is AI: it does the work around the clock, inside a budget you set, and anything that touches the outside world waits for your approval.
What an AI Customer Support employee does
- Triages the inbox and sorts tickets by urgency and topic.
- Drafts replies grounded in your help docs and product facts, not guesses.
- Tags and routes each ticket to the right place.
- Spots recurring issues and flags the pattern so the same fire stops repeating.
What stays with you
Sending replies to customers and issuing refunds. It writes the answer; you approve before it reaches the customer. Summon employees are approval-gated by default: they draft freely, but every outward action lands in a decisions queue for your yes or no. Because the whole thing runs on a budget cap, the downside is bounded.
What it costs
- Founding: $99 per month, locked for life. Limited to 2 founding slots, then $199 per month. One company of AI employees that works 24/7, not one person's salary.
- $500 setup. A full company diagnosis, your AI org chart, and your first 10 deliverables plated in week one. First plated deliverable within 7 days or the $500 back. Cancel anytime.
Hire your AI Customer Support employee
Start with the one role that is your bottleneck this month. Founding slots are $99 per month locked for life, limited to 2, then $199 per month. The $500 setup includes a full company diagnosis, your AI org chart, and your first 10 deliverables plated in week one.
Claim a founding slot, $99/mo locked for lifeFirst plated deliverable within 7 days or the $500 back. 15 minutes a week from you. Cancel anytime.
Frequently asked questions
Does it reply to customers automatically?
No. Replies are drafted and queued for your approval. You keep the final word on every customer-facing message.
How does it avoid making things up?
It answers from your own docs and product facts. When it does not have a grounded answer, it flags the ticket instead of inventing one.
How is this different from ChatGPT?
ChatGPT answers one prompt at a time. Summon gives you a standing customer support teammate with a task board, a budget, and approvals, and the work continues after you close the tab.